At Sofzo (www.sofzo.com), we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the Digital Personal Data Protection Act (DPDPA) 2023 of Bangladesh and other applicable data protection laws.
🔍 1. Information We Collect
We may collect and process the following types of personal information:
- Account Information: Name, email, phone number, username, password
- Transactional Information: Billing details, order history, payment method (via secure gateways)
- Device & Usage Information: IP address, browser type, pages visited, time spent, device type
- Uploaded Content: If you post or sell products, we collect associated content and media
- Communication Records: Support chats, inquiries, and feedback
🎯 2. How We Use Your Information
We use your data to:
- Provide, manage, and improve our digital product marketplace
- Process orders, payments, and deliveries
- Communicate updates, offers, or support-related responses
- Enforce our Terms and Conditions
- Comply with legal obligations
🔐 3. Data Protection
We take data security seriously. Your data is protected through:
- SSL encryption on our site
- Regular security audits
- Role-based access to personal data
- Secure third-party payment gateways (e.g., SSLCOMMERZ, Stripe)
📤 4. Sharing Your Data
We do not sell or rent your personal information. We may share your data with:
- Trusted service providers (hosting, payment, email)
- Law enforcement if required under applicable laws
- Business partners (with your consent only)
🌍 5. Data Storage & Retention
Your data is stored securely on servers located in [Bangladesh / or specify location]. We retain your information:
- As long as your account is active
- To comply with legal, accounting, or reporting requirements
🍪 6. Cookies Policy
Sofzo uses cookies to:
- Maintain session info
- Analyze site traffic
- Personalize content
You can manage cookie preferences via your browser settings.
🧑⚖️ 7. Your Rights (As a Bangladeshi User)
Under DPDPA 2023, you have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent (where applicable)
- File complaints with the Bangladesh Data Protection Authority
To exercise your rights, contact us at:
📧 support@sofzo.com
👤 8. Children’s Privacy
Our platform is not intended for children under 13. We do not knowingly collect data from minors.
✉️ 9. Contact Us
For any questions or concerns about your data:
Email: support@sofzo.com
🔄 10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
Would you like this Privacy Policy in Bengali as well? I can translate or localize it further if needed. Also, let me know if your platform handles user-uploaded content, classified ads, or third-party sellers, so I can adjust the policy accordingly.